Why Your App Needs a Soul: Designing UX That Motivates from Within

April 11, 2025|3.8 min|Psychology + Cognitive Science|

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What makes users come back to an app—not because they have to, but because they want to? What makes a product feel less like a tool and more like a partner? Welcome to the world of self-determination theory in UX.

Self-determination theory (SDT), a cornerstone of motivational psychology, says that people thrive when three core psychological needs are met: autonomy, competence, and relatedness. When applied to user experience design, SDT can transform a functional product into a deeply satisfying one—one that keeps users engaged, loyal, and fulfilled.

In this deep dive, we’ll explore what SDT looks like in a UX context, how to design for these psychological needs, and why this theory matters more than ever in a world flooded with manipulative engagement tactics and dark patterns.

What Is Self-Determination Theory (SDT)?

Developed by psychologists Edward Deci and Richard Ryan, self-determination theory explains how motivation works—not just to get things done, but to feel good about doing them. SDT outlines three universal psychological needs:

  • Autonomy – the feeling of control and self-direction
  • Competence – the sense of mastery and growth
  • Relatedness – the feeling of connection to others

In UX, we often focus on usability—but SDT invites us to go deeper. It challenges us to ask: Does this design make users feel free, capable, and connected?

Designing for Autonomy: Let Me Choose

Autonomy is about choice, control, and respect. Users want to feel like they’re steering the ship, not being dragged behind it.

UX Tactics for Fostering Autonomy:

  • Customizable settings – Let users choose layouts, notifications, themes, or workflows.
  • Multiple pathways – Offer different ways to complete a task (e.g., search vs. browse).
  • Opt-ins over opt-outs – Respect users’ attention and consent.
  • Transparent defaults – Don’t hide settings; explain why they exist and how to change them.

Quick Case Study: Notion lets users build their workspace exactly how they want—tables, pages, kanban, calendars—offering autonomy without overwhelming.

The key isn’t unlimited choice—it’s meaningful choice, with clarity and support along the way.

Designing for Competence: Let Me Grow

Competence is about feeling effective. Users need to believe they can succeed—and that the system supports their progress.

UX Tactics for Fostering Competence:

  • Progress indicators – Show how far a user has come and what’s left.
  • Micro-achievements – Celebrate milestones (“First form submitted!” or “You’re halfway through this course!”).
  • Scaffolding and tooltips – Offer help when it’s needed, not when it’s not.
  • Undo and redo – Let users experiment without fear of failure.

Quick Case Study: Duolingo nails competence. Its short lessons, instant feedback, streak counters, and friendly nudges build mastery and confidence.

When users feel capable, they’re more likely to return—not just to use the product, but to keep improving with it.

Designing for Relatedness: Let Me Connect

Relatedness is about feeling seen, supported, and socially connected. It’s the difference between using an app alone and feeling like part of a community.

UX Tactics for Fostering Relatedness:

  • Social features – Comments, reactions, shared spaces, and collaboration
  • Human microcopy – Use friendly, empathetic language to create warmth
  • Personalized feedback – Greet users by name, remember past activity
  • Support systems – Provide helpful onboarding, live chat, or community forums

Quick Case Study: Figma isn’t just a tool—it’s a place. Live collaboration, inline comments, and emoji reactions help users feel connected even when working solo.

Designing for relatedness means treating users as humans, not just data points. It’s a design posture rooted in empathy.

Why SDT Matters in the Age of Manipulative UX

Dark patterns. Addiction loops. Infinite scroll. Much of today’s UX is about hijacking attention—not nurturing motivation.

Self-determination theory in UX offers an ethical, sustainable alternative.

It doesn’t rely on FOMO, nudges, or tricks. It builds genuine engagement by tapping into intrinsic motivation. It says:

  • Let users explore freely (autonomy)
  • Help them improve and feel smart (competence)
  • Make them feel like they matter (relatedness)

When you meet those needs, you’re not just retaining users—you’re empowering them.

Design for the Drive Within

At its best, UX design doesn’t just make tasks easier—it makes people feel more like themselves.

Self-determination theory in UX invites us to build products that respect users’ autonomy, nurture their competence, and connect them to something bigger. It’s not just about metrics—it’s about meaning.

So the next time you’re wireframing a flow or writing microcopy, ask yourself:

  • Does this give the user more choice?
  • Does it make them feel confident?
  • Does it make them feel seen?

That’s the path to motivation that lasts—and experiences that matter.

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